1. The Trust Money Transfer (the service) is provided by Trust Money Transfer payment systems, and Trust Money Transfer Representatives. Customers may contact Trust Money Transfer representatives in their location.
2. Send Limits: The maximum amount per single transfer is the equivalent of US £9,000 per transaction, subject to compliance with local laws on cash transactions. When required by law, money transfers sent or received will be reported in accordance with applicable laws and regulations.
3. Receive Information: A money transfer will normally be available to pick up by the identified recipient (the receiver) after the transfer is authorised By Trust Money Transfer. Money transfers will normally be paid out in cash (US or local currency) by Trust Money Transfer Representative. Transactions equivalent to £500 or more require the receiver to show a valid identification. Transactions that have not been collected after 4 days may be available only as a refund to the sender.
4. Non US Receive Locations: Services may be subject to exchange control regulations of the receiving country. Check with Trust Money Transfer representative to assure availability of service. Trust Money Transfer makes every effort to carry out money transfer requests promptly and in accordance to the sender’s instruction. Money transfers to certain international offices will take up to seventy two (72) hours (excluding weekends and holidays and limited to the hours of operation of the receiving agent).
5. Refund Information: Funds provided to Trust Money Transfer for transactions processed through the Trust Money Transfer system are being provided for transmission purposes and are not a deposit. The sender may request a refund of the principal amount and cancellation of the money transfer by writing to Trust Money Transfer representative location where the transfer originated. Refunds by Trust Money Transfer are normally paid in cash.
6. All written refund requests will be subject to Trust Money Transfer review and discretion. Refunds will be paid in the form of an internal Trust Money Transfer transaction payable to the claimant. All refund requests must be accompanied by a copy of the original receipt, and will be processed within four days of receipt of a valid written request.
7. Libility: IN NO EVENT SHALL Trust Money Transfer BE LIABLE FOR DAMAGES FOR DELAY, NONDELIVARY, NONPAYMENT OR UNDERPAYMENT OF THIS MONEY TRANSFER, WHETHER DUE TO THE FAULT, ERROR OR OMMISSION OF Trust Money Transfer OR ITS REPRESENTATIVES, FOR MORE THAN THE PRINCIPAL AMOUNT OF THE MONEY Transfer and the consumer fee paid by the sender plus statutory interest, and /or statutory compensation, except as otherwise provided by law. No liability is accepted for variances of service delays due to local regulations or causes beyond the control of Trust Money Transfer. IN NO EVENT SHALL Trust Money Transfer BE RESPONSIBLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTAL DAMAGES.
8. Sender Information. Trust Money Transfer collects only the information you provide voluntarily to us, which is used to process your transaction. It may be shared with Trust Money Transfer parent companies and representatives. It is not shared with any other third parties or used for any incompatible purpose, except as required by law. The information is retained only for the time stipulated by regulatory authorities. If you wish to have access to your information, or have any questions about our privacy policy, its implementations or the use of your information, please contact our UK office.
9. Currency Payments shall be made in US Dollars or in the currency of the country of destination. In addition to the service fees applicable to the transaction a currency exchange rate set by Trust Money Transfer or its Representatives will be applied (except for transfers accomplished totally in Euro currency).
